Multi Level IVR Solution for Business
Design a multi level IVR using our ready to use design studio and accelerate your customer engagement with the help of a custom IVR flow.
Design and launch in less than 10 minutes.
Our voice platform is designed with a comprehensive approach to cater for a wider audience with diversified needs.
How does it works?
A caller calls your company number.
The caller hears welcome greeting (e.g. “Thank you for calling SMSIndiaHub”)
The caller is asked to choose from a series of prompts (e.g. “Press 1 for Sales, 2 for Support…”)
The caller choose a number (e.g. 1 for sales)
The caller is directed to another series of prompts (e.g. If you would like to make a purchase, press 1; to return an item, press 2…”) and so on
The caller is then directed to the appropriate agent, department, call queue or voicemail.