Multi Level IVR Solution for Business

Design a multi level IVR using our ready to use design studio and accelerate your customer engagement with the help of a custom IVR flow.

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Multi Level IVR

Design and launch in less than 10 minutes.

Design Studio

Design a multi-level IVR using our ready to use design studio and accelerate your customer engagement with the help of a custom IVR flow. Our easy to use drag and drop interface, Does not require any advanced technical skills to design your IVR

Efficient Work Flow

Designed with efficient work flow to segregate every call based on department and agent. Our distributed design pattern helps you to drive various business insights such as department wise called density and agent’s performance matrix.

Detail Reporting

Your billing module is available for detailed CDR for every event which occurs in your account. Starting from inbound call history to outbound call detail including tollfree reverse billing data.

Our voice platform is designed with a comprehensive approach to cater for a wider audience with diversified needs.

Multi Level IVR

Design your own multi level IVR in minutes.

CRM Integration

Use web-hook API to connect with your software and application.

Call Recording

All Call will be recorded and store for training and monitoring purpose.

SMS/Email Notification

Send SMS and Email notification to all incoming callers.

Analysis & Reporting

Database for tracking reporting and analysis.

Routing

Intelligent call routing to manage multiple calls.

How does it works?

A caller calls your company number.
The caller hears welcome greeting (e.g. “Thank you for calling SMSIndiaHub”)
The caller is asked to choose from a series of prompts (e.g. “Press 1 for Sales, 2 for Support…”)
The caller choose a number (e.g. 1 for sales)
The caller is directed to another series of prompts (e.g. If you would like to make a purchase, press 1; to return an item, press 2…”) and so on
The caller is then directed to the appropriate agent, department, call queue or voicemail.

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