Frequently ask question about cloud telephony.


Frequently Asked Questions

Q.1: What purpose Bulk SMS Can be used?

A.1: Bulk SMS can be used for promoting products & services, sending offers to the customers, informing special discount schemes to the customers etc.

Q.2: Can I see/ use a demo account or test the bulk SMS system?

A.2: Yes, we provide demo account to the interested customers along with free SMS credits as per the customer request.

Q.3: How will I come to know that my messages are delivered or not?

A.3: In our online software we have the facility to check the delivery report for the SMS pushed in a day or a month or a year.

Q.4: Will the credit be refund for the undelivered messages?

A.4: No you will not get the refund for the undelivered messages.

Q.5: At a time, how many sms i can send?

A.5: User can upload 5 lac numbers file in one go and there is not limit to send the sms in a day.

Q.6: Can I have multiple sender IDs?

A.6: Yes you can get multiple sender IDs.

Q.7: Can scheduled SMS be send?

A.7: Yes, we have this facility in our online software to schedule the SMS.

Q.8: What browsers do SMSINDIAHUB support?

A.8: We support all the leading browsers like Google Chrome, Mozilla Firefox, Opera, Safari, Internet Explorer.

Q.9: Can special characters be used in the SMS?

A.9: Yes, you can send the SMS in special characters as well as in 15 Indian languages.

Q.10: How can I buy the Credits?

A.10: You can buy the SMS credits by paying us the total cost of SMS package in advance through direct cash deposit or payment through net-banking into our Bank Accounts or via payment gateway and Paytm.

Q.11: What is the payment mode?

A.11: 100 % advance.

Q.12: Will any extra amount/credits be charged for sending the SMS on special festivals/ occasions?

A.12: No.

Q.13: Can I purchase a new bundle plan with higher or lower units when the existing plan expires?

A.13: Yes. Also if you purchase new bundle plan with the higher or lower unit before your account gets expired, we will carry forward the remaining SMS credits in your account.

Q.14: Can I send personalized messages to my recipients with Bulk SMS from PC or Laptop?

A.14: Yes.

Q.15: Are the messages delivered to the DND Numbers?

A.15: No, Promotional or Marketing SMS are not allowed to be pushed on DND numbers. (TRAI Policy.)

Q.16: Why SMSINDIAHUB does not push SMS on DND numbers ?

A.16: Pushing promotional SMS on DND number is illegal and TRAI has imposed a penalty of INR 25000/- on each complaint. We purely work as per the government policy. No false commitments.

Q.17: Do you provide HTTP, SMPP and XML API?

A.17: Yes, we do provide HTTP, SMPP and XML API along with the documentation on how to integrate with your software.

Q.18: What is API?

A.18: API stands for Application Programming Interface. APIs prove to be beneficial for the companies like phone service providers. API plays a vital role in SMS marketing and thus without API the whole process of SMS marketing cannot function properly. API’s are used for different applications, programs, etc. APIs can also be used for the web, multimedia, user interface, etc. No digital service can be accessed without API. Bulk SMS has gained immense popularity. The role of API is to provide an interface between different software systems. Bulk SMS API is a quickest way of delivering SMS Text messages to the intended recipient’s cell phones. API is of several types including general API and specific API.


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