IVR (Interactive Voice Response) Service

IVR Service

SMS India HUB – is a cloud telephony platform, designed to leverage the power of virtual exchange and virtual extensions. Our intelligent routing algorithm helps you to design multi-tier hosted IVR for your business. Being a company based on cloud telephony, we understand the importance of communication and call in business enterprises, organizations and companies. To cater to the needs of the global market, we have stepped into an excellence communication option featured under the name IVR Service in India. Though IVR is not a new concept, the way we have customized, conceptualized and categorized is exceptional yet utmost resourceful to the corporate world.

Who can use IVR Call Services?

  • 1

    Financial Institutions

    SMS can be Send by Bank | Financial Institution | Insurance Company | Credit Card Company to their Registered Customers.

  • 2

    Hospitality Industry

    SMS can be sent by Railway | Airlines or authorized agencies to passengers regarding travel schedules, ticket booking | reservation.

  • 3

    Educational Institutions

    SMS can be sent by a registered educational institution like school | colleges to parents or guardians of the students.

  • 4

    E-commerce Industry

    SMS can be sent by e-commerce agencies to consumers for transactions orders, discounts, and promotions.

  • 5

    Information Services

    SMS can be sent by company firm | depository participant | Trading and Bro-king Houses about payment reminders.

IVR Services Advantage & Benefits.

Standard Response

Greet your costumers with a professionally recorded welcome message. Build an image of a large company.

Virtual Extensions

Configure your extensions on any mobile number. Now your Sales extension will be reachable even while your sales force are on move.

Web Based Controls

Easy to use, user-friendly web-based interface allows you to configure and monitor your inbound traffic in a few mouse clicks.

Intelligent Routing

Route your incoming call as per your working hours. Routing schemes like Round-Robin, Sequential, Parallel etc are also possible.

IVR Services features

  • Welcome message
  • Music on hold
  • Unlimited Call forwarding
  • Unlimited Call detail record
  • Parallel/Round Robin
  • Time Bound Routing
  • White/Black list
  • CRM integration (web hook)