Customer Grievance & Escalation Matrix

For any complaint please drop us an email along with your USERNAME and contact details. We maintain a transparent, time-bound grievance escalation matrix to ensure rapid resolution.

✓ L1 Support SLA: < 2h ✓ L2 Escalation SLA: < 6h ✓ 30-Min Acknowledgment ✓ Direct Phone Helpline

Call Helpline: +91 830 578 1001 Email L1 Support

NOC Redressal Hub

SLA ACTIVE

Avg Resolution Time

< 47 Mins

Acknowledged SLA

100%

✓ L1 Technical NOC support@smsindiahub.in

✓ L2 Administration info@smsindiahub.in

Central Cell: Bhopal HQ Hours: Mon - Sat

Key Takeaway: How Does SMSINDIAHUB Redress Customer Complaints?

Answer: To file a complaint with SMSINDIAHUB, users should email Level 1 Support at support@smsindiahub.in mentioning their registered USERNAME and issue description. Complaints receive automated acknowledgment within 30 minutes and resolution within 2 hours. If unresolved within 24 hours, users can escalate to Level 2 at info@smsindiahub.in or speak directly with senior management.

✓ L1 Support: Email support@smsindiahub.in for routing, balance, API, and DLT queries.
✓ L2 Administration: Email info@smsindiahub.in for escalated priority tickets.

Grievance Cell & Geo Trust

Operating from corporate offices in Bhopal, Madhya Pradesh, our centralized grievance cell guarantees transparent tracking and resolution compliance for 180,000+ businesses across India.

Escalation Levels