Our multi-level IVR provide more options to both service providers as well as end-users in organized manner. It allows them choose their desired language to select options or connect with consumer service agents on a single customer-facing number.
We provide the exceptional service we'd want to experience ourselves!
A caller calls your company number The caller hears welcome greeting (e.g. “Thank you for calling SMSIndiaHub”) The caller is asked to choose from a series of prompts (e.g. “Press 1 for Sales, 2 for Support…”) The caller choses a number (e.g. 1 for sales) The caller is directed to another series of prompts (e.g. If you would like to make a purchase, press 1; to return an item, press 2…”) and so on The caller is then directed to the appropriate agent, department, call queue or voicemail