MULTI TIER IVR

Our multi-level IVR provide more options to both service providers as well as end-users in organized manner. It allows them choose their desired language to select options or connect with consumer service agents on a single customer-facing number.

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Features of Multitier IVR

Call Capture

Greet Professionaly

Faster Connectivity

Reminders/Updates

Multi Routing

Feedback Collection

How does multi-tier ivr works?

A caller calls your company number
The caller hears welcome greeting (e.g. “Thank you for calling SMSIndiaHub”)
The caller is asked to choose from a series of prompts (e.g. “Press 1 for Sales, 2 for Support…”)
The caller choses a number (e.g. 1 for sales)
The caller is directed to another series of prompts (e.g. If you would like to make a purchase, press 1; to return an item, press 2…”) and so on
The caller is then directed to the appropriate agent, department, call queue or voicemail